Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your use of Electrician Pro X, including the mobile application and the web application at app.electricianprox.com (together, the "App"). By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the App.

Description of Service

Electrician Pro X is a mobile application designed for electrical contractors and professionals. The App provides tools for:

• NEC (National Electrical Code) calculations and references
• Job management and tracking
• Creating and sending estimates
• Creating and sending invoices
• Online invoice payments via Stripe
• QuickBooks Online invoice and payment syncing
• Time tracking
• Business analytics

Account Registration

To access certain features of the App, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate your account if any information provided is inaccurate, false, or violates these Terms.

Subscription and Payments

Free and Premium Features

The App offers both free features and premium features available through a paid subscription.

Subscription Terms

• Subscriptions are offered in multiple tiers, billed monthly or annually at the current pricing displayed in the App at the time of purchase
• Subscriptions purchased in the mobile app are charged to your Apple ID or Google Play account at confirmation of purchase. Subscriptions purchased through the web application are charged to the payment method you provide at checkout and are processed by Stripe on our behalf
• Subscriptions automatically renew unless canceled at least 24 hours before the end of the current period
• Your account will be charged for renewal within 24 hours prior to the end of the current period
• Mobile subscriptions can be managed and canceled through your device's account settings. Web subscriptions can be managed and canceled from the Account section of the App
• Both the Solo and Crew plans require a valid, non-fraudulent payment method. We may cancel a subscription and revoke access without refund if the payment used to purchase it is disputed, reversed, or determined to be unauthorized

Free Trial

• We may offer a free trial period for new subscribers
• If you do not cancel before the trial ends, you will be automatically charged for the subscription
• Free trials are limited to one per person, regardless of how many accounts, Apple IDs, or Google accounts are used

Refunds

Refund requests for subscriptions purchased in the mobile app are handled by Apple (for iOS) or Google (for Android) according to their respective refund policies. Refund requests for subscriptions purchased through the web application can be sent to [email protected] and are granted at our discretion.

Invoice Payments and Stripe

The App allows contractors to accept card and ACH bank payments from their clients. These payments are processed by Stripe through a Stripe account that belongs to the contractor (a "Connected Account"). Electrician Pro X provides the software that creates the payment page and records the result. We are not a party to the payment itself.

How Payments Work

• To accept payments you must have an active Solo or Crew subscription and complete Stripe's onboarding to open a Connected Account. Stripe, not Electrician Pro X, decides whether to approve your account and which payment methods it may accept
• When a client pays an invoice, the charge is made directly to your Connected Account. You are the merchant of record for that charge. Your business name, not ours, appears on your client's card or bank statement
• Funds are paid out from your Connected Account to your bank account on Stripe's payout schedule. New Connected Accounts are subject to an initial payout delay of at least seven days while the account establishes a history
• All payment processing is handled by Stripe and is subject to Stripe's Terms of Service and the Stripe Connected Account Agreement you accept during onboarding
• We never see or store card numbers, bank account numbers, or other sensitive payment credentials. Your clients enter that information on a page hosted by Stripe
• We are not responsible for payment processing errors, delays, declines, or failures, or for Stripe's decisions about your account

Processing Fees

Electrician Pro X does not charge any fee on invoice payments. Stripe charges its standard processing fees directly to your Connected Account, currently 2.9% + $0.30 per card payment and 0.8% (up to $5.00) per ACH bank transfer for U.S. accounts. These rates are set by Stripe and may change; the rate shown in the App is provided for convenience and Stripe's published pricing controls. International cards and some other payment types may carry additional Stripe fees.

Passing Processing Fees to Clients

The App includes an optional setting that increases the amount charged to your client so that, after Stripe's processing fee, you receive the full invoice amount. This feature is provided as a convenience only. If you enable this setting, you are solely responsible for ensuring that passing processing fees to your clients complies with all applicable laws and card network rules in your jurisdiction.

Refunds, Disputes, and Chargebacks

• Refunds to your clients are issued from your Connected Account through Stripe. Electrician Pro X does not hold client funds and cannot issue refunds on your behalf
• If a client disputes a charge with their bank, the disputed amount and any dispute fee charged by Stripe are debited from your Connected Account. You are responsible for responding to the dispute and for any resulting loss
• Because you are the merchant of record, you are responsible for complying with card network rules, tax obligations, and consumer protection laws that apply to the payments you accept

Fraud Prevention and Account Restrictions

The payment feature exists so licensed electrical contractors can be paid for real work. To protect our users, their clients, and our ability to offer payments at all, we may at any time and without prior notice:

• Decline to enable, pause, or reject a Connected Account, or ask Stripe to do so
• Disable payment links, hold or delay payouts, or refund charges that we or Stripe believe are unauthorized, fraudulent, or unrelated to a genuine transaction
• Limit how often payment pages can be generated for an invoice, or restrict access to the App and payment pages by geographic region
• Suspend or terminate the account of any user who creates invoices or payment links for goods or services that were not actually provided, uses payment methods they are not authorized to use, or otherwise uses the payment feature for any purpose other than collecting payment for their own electrical work
• Report suspected fraud to Stripe, card networks, or law enforcement

Using the payment feature to test, launder, or cash out payment credentials that do not belong to you is a material breach of these Terms and may be a crime.

Acceptable Use

You agree not to:

• Use the App for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to the App or its systems
• Interfere with or disrupt the App or servers
• Upload viruses or malicious code
• Use the App to send spam or unsolicited communications
• Impersonate any person or entity
• Use the App in any way that could damage, disable, or impair the service
• Reverse engineer, decompile, or disassemble the App

Your Content

Ownership

You retain ownership of all data, content, and information you enter into the App ("Your Content"), including job information, client data, estimates, invoices, and photos.

License to Us

By using the App, you grant us a limited license to store, process, and display Your Content solely for the purpose of providing the App's services to you.

Responsibility

You are solely responsible for Your Content and ensuring you have the right to enter and use any client information, photos, or other data you input into the App.

Disclaimer of Warranties

NEC Calculations

"As Is" Service

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The App will be uninterrupted or error-free
• Defects will be corrected
• The App is free of viruses or harmful components
• The results from using the App will be accurate or reliable

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ELECTRICIAN PRO X OR ITS OPERATORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE APP.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF THE APP SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Indemnification

You agree to indemnify, defend, and hold harmless Electrician Pro X and its operators from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising out of or related to your use of the App, your violation of these Terms, or your violation of any rights of another.

Intellectual Property

The App and its original content, features, and functionality are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the App without prior written consent.

Third-Party Services

The App uses third-party services including Firebase, Postmark, Resend, RevenueCat, Stripe, Intuit (QuickBooks Online), Google (Calendar and AI services), Cloudflare (network security), and Apple/Google payment services. Your use of these services is subject to their respective terms and privacy policies.

Termination

We may terminate or suspend your account and access to the App immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination:

• Your right to use the App will immediately cease
• We may delete your account and data
• Provisions that by their nature should survive termination will survive (including ownership, warranty disclaimers, indemnity, and limitations of liability)

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms in the App or sending you an email. Your continued use of the App after changes become effective constitutes acceptance of the revised Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Oregon, United States, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising from these Terms or your use of the App shall first be attempted to be resolved through informal negotiation. If informal resolution is unsuccessful, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

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